privacy policy

Last update date: 08.07.2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the website. https://artes.ro ("Site").

1. Data Controller

The operator of your personal data is the company SC BIOFY DISTRIBUTION SRL , with registered office in Sat. Obrijeni, Commune Popești, Construcția 78-C1, cf no. 60908, County of Iași, registered with the Trade Register under no. J22/2671/11.08.2017, with Unique Registration Code (CIF) 38096364.

For any questions or requests regarding data protection, you can contact us at:

  • Email: office@artes.ro

  • Phone: +40762070809

We, as the owners of the online store, have access to the data you provide, but the technical infrastructure underlying its collection and storage is provided by the Shopify platform, which acts as the data processor.

2. What personal data do we collect?

When you interact with our Site, we collect two types of information:

A. Automatically collected data about your device and browsing. When you visit the Site, we automatically collect certain information about your device, such as: web browser, IP address, time zone, and certain cookies installed on your device. As you browse, we collect information about the pages and products you view, the websites or search terms that brought you to our Site, and how you interact with it.

We use the following technologies for this automatic collection:

  • "Cookies": Data files stored on your device, which often include an anonymous unique identifier. For more information about cookies and how you can disable them, visit http://www.allaboutcookies.org .

  • "Log files": Track actions on the Site and collect data such as IP address, browser type, Internet Service Provider (ISP), referring/exit pages, and date/time stamps.

  • "Web beacons", "tags" and "pixels": Electronic files used to record information about how you navigate the Site.

B. Information Provided to Place an Order When you make or attempt to make a purchase through the Site, we collect certain information from you, including: your first and last name, billing address, shipping address, payment information (including credit card numbers, processed securely by our partners), email address, and telephone number. We refer to this information as "Order Information".

In this policy, by "Personal Data" we refer to both automatically collected data and order information.

3. For what purpose and on what basis do we process your personal data?

We use the personal data collected for the following purposes and legal grounds:

  • To fulfill your orders (Legal basis: performance of the contract):

    • Payment processing and fraud prevention.

    • Preparation and shipping of products.

    • Issuing invoices and order confirmation documents.

    • Communicating with you regarding order status.

  • To improve our services and prevent fraud (Legal basis: our legitimate interest):

    • We use automatically collected data to detect potential risks and fraud (especially IP address).

    • To optimize the Site, generating analytics about how customers navigate and interact with it, and to evaluate the success of our marketing campaigns.

  • For marketing communications (Legal basis: your consent):

    • If you have opted in, we may send you information or advertising regarding our products and services via email (newsletter).

4. Who do we share your personal data with?

We share your personal data with third parties who help us operate our business, as follows:

We may also share your personal data to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

5. Behavioral advertising (Remarketing)

We use your personal data to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of targeted advertising using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/ .

6. Your rights under GDPR

As a resident of the European Union, you have the following rights under Regulation (EU) 2016/679 (GDPR):

  • Right to information and access: The right to access the personal data we hold about you.

  • Right to rectification: The right to request the correction of incorrect or incomplete data.

  • Right to erasure ("right to be forgotten"): The right to request the deletion of your data from our records.

  • Right to restriction of processing: The right to request a limitation on how we process your data.

  • Right to data portability: The right to receive data in a structured format and to transmit it to another controller.

  • Right to opposition: The right to object to the processing of your data, in particular for direct marketing purposes.

To exercise any of these rights, please contact us using the details in section 11.

You also have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) - www.dataprotection.ro .

7. Data transfer outside the European Economic Area (EEA)

We inform you that your data may be transferred outside Europe, including to Canada and the United States, as our partners (such as Shopify and Google) have offices or servers in these countries. These transfers are legitimate and secured by adequacy decisions of the European Commission or by standard contractual clauses.

8. Data retention

When you place an order through the Site, we will retain the order information in our tax and accounting records, in accordance with applicable law, unless you request us to delete this information.

9. Minors

The site is not intended for persons under the age of 18. We do not knowingly collect data from minors.

10. Policy changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We encourage you to review this page periodically.

11. Contact us

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at office@artes.ro or by post, using the details below:

SC BIOFY DISTRIBUTION SRL Obrijeni Village, Popești Commune, Building 78-C1, cf no. 60908, Iași County, Romania