Frequently asked questions
What types of products do you sell?
We offer a wide range of products: icons, crucifixes, paintings, coats of arms, religious-themed souvenirs, but also non-religious-themed items.
What price do your products start at?
Our prices vary between 80 RON and 4850 RON , depending on the type and complexity of the product.
What materials are your products made of?
The products are made of silver and gold plated copper, polychrome crystals, oil painted faces, frames made of oak, ash and other wood species. Some items are framed with glass panes.
Can I order personalized icons or paintings?
No, we do not make customized orders. Only products available in stock can be purchased.
How long does delivery take to Romania?
Delivery in Romania takes between 2-4 business days , via Fan Courier or Nova Post. We do our best to get it to you as quickly as possible!
Do you also deliver to other countries?
Yes, we do ship to other countries. However, before placing an order, please contact us to confirm international shipping costs and options.
How can I return a product?
You have 30 calendar days to return the product, without giving a reason. For the return to be accepted, the following conditions must be met:
- unused and in the condition it was received in, with no signs of wear
- intact, without tears or scratches
What do I do if the product arrives damaged?
If the product arrives damaged, please contact us as soon as possible and send us clear photos of the condition of the product and the outer packaging.
All packages are carefully packaged, but in rare cases, damage may occur during shipping. After inspection, we will decide whether to replace the product or refund the amount paid .
How do I contact you?
📞 Phone: +40 762 070 809
📧 Email: office@artes.ro
💬 WhatsApp: +40 762 070 809
We are here to help you with any questions related to our products or your order.