Return and refund
International Returns Policy
We offer a 30-day return window for all international customers. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
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in the same condition as when you received it
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unworn, unused, and with all original tags
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in its original packaging
How to Start a Return
To initiate a return, please contact us at office@artes.ro.
After your return request is approved, we will provide you with a return shipping label (where available) or instructions on how to ship the item back to us.
⚠️ Items returned without a prior return request will not be accepted.
Return Address
We will provide the correct return address and instructions for your country when your return request is approved.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately so we can evaluate the issue and resolve it quickly.
Non-Returnable Items
Certain items cannot be returned, including:
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perishable goods (e.g., food, plants)
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custom or personalised items
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personal care or hygiene products
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hazardous materials, flammable liquids, or gases
We also cannot accept returns for sale items or gift cards.
Exchanges
For the fastest service, we recommend returning the item first. Once the return is accepted, you can place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status.
If approved, your refund will be processed to your original payment method within up to 10 business days.
Please note: your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at office@artes.ro.